The PHOENIX Hotel in Bergneustadt * * * *

Vacation begins with a smile

Enjoyment, high above the roofs of Bergneustadt - we welcome you to the PHOENIX Hotel!
Our house in Bergneustadt will appear to you as centrally located in the Bergisches Land region and yet in a quiet location.

We have 58 lovingly furnished rooms of various categories. 6 event or seminar rooms offer you space for your events with up to 90 persons. In our friendly and bright wellness area with sauna, we also offer you a pool with a breathtaking panoramic window facade and a fantastic view of Bergneustadt. You can also enjoy this view from our panoramic restaurant with exquisite cuisine.

The PHOENIX Hotel is the ideal starting point for a variety of activities in the area. Whether golf, hiking, water sports or culture - we already have many great combined offers ready for you. In addition to numerous free parking spaces right next to the house and free WiFi, we offer you a wide variety of services and payment options.

We look forward to your visit!

Direct booking benefits at PHOENIX Hotel

Book your vacation directly with us & you will receive our all-round carefree package with attractive advantages

If you book directly via our website, you will not only receive a best price guarantee, but you also can easily book any extras you want, such as your dog.
Would you like one of our unique terrace rooms? No problem - due to low capacities you can only book these directly with us by e-mail.

But that's not all.

You will only find our unique package deals on our homepage.
In addition, you can conveniently benefit from our early bird discount when booking via our website.
If a trip with the whole family is planned or a vacation needs some more extensive planning, we are happy to help via info@phoenix-hotel.de & will cater for your individual wishes.

Furthermore, cancellations can occur at any time due to illness or other important reasons. If you have booked with us, you can easily cancel until 6 p.m. on the day of arrival. You can conveniently arrange this through us personally, rather than through a travel agent or supplier who must first obtain our approval, which significantly increases the length of communication and your permisson to cancel.

You are our guest, so we place trust in you. Therefore it is  not necessary to deposit or pay for your booking before arrival. You can do this conveniently on site with a card or cash.

The direct data transmission makes communication easier for both sides and and please be sure, we will not pass on your data to third parties.

In order to ensure that you are well informed before your stay, you will receive an e-mail with all important information before your arrival - also regarding Covid.

Are you wondering why all of this is possible? Due to the closer contact to our guests and the direct data processing, we can respond to your wishes more individually. In addition, we can adjust our availability in real time and thus offer you a higher availability of rooms. We only have a small number of some categories, such as our terrace rooms, so that complicated management with long communication channels via partners is not possible.

We are looking forward to your booking & will be happy to advise you!

Sustainability at PHOENIX Hotel

Our environment is important to us

In order to be able to enjoy the beautiful surroundings in the future as well, we attach great importance to sustainability. Our combined heat and power plant (CHP) converts gas into electricity for the PHOENIX Hotel's own needs and also provides, for example, the heating of the swimming pool. In addition, photovoltaic systems are installed on our roofs, which convert solar power into energy.

To continue reducing electricity and thus protecting the environment, we do not have minibars in all rooms. Instead we  provide a vending machine on the first floor.
We also try to forgo the of one-use slippers, because they cause a drastic increase in our waste. However, if you do not want to bring your own slippers, we have some available for you at front desk.
To save resources, our saunas switch off automatically after one hour when not in use.
We also already use around 50 percent LEDs. We are planning on continuing to expand this in the future.
In addition, our sauna switches itself off automatically after an hour of inactivity.

In addition, we attach great importance to reducing paper consumption. Our work at the PHOENIX Hotel is increasingly paperless. We also pay close attention to waste separation and packaging reduction, so for example, we offer a packaging-free breakfast buffet.

Local products from local suppliers are important to us as well, so that we also pay attention to the environment and can addtionally support our environment.

And to top it all off, this year we were again awarded the sustainability seal of the German Institute for Sustainability & Economy.

Help us protect the environment together.